Terms and Conditions - Helios A-Med

1. Introduction

This website is operated by Hangzhou Helios A-Med Medical Technology Co., Ltd. (hereinafter referred to as "Helios A-Med", "the Company", "we", "us", or "our").

These Terms and Conditions ("Terms") govern your access to and use of our website and services. By accessing this website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to any part of these Terms, please refrain from using our website.

2. Product Information & Disclaimer

All medical device information presented on this website, including product specifications, technical parameters, dimensions, and performance characteristics (such as Hospital Beds, Walkers, Wheelchairs, Anti-bedsore Solutions, and Medical Consumables) are provided for reference purposes only.

Important:

The final specifications, compliance certifications, technical parameters, and product details are exclusively confirmed in the official sales contract (PI - Proforma Invoice) and accompanying documentation. Any discrepancies between information on this website and the binding contract shall be resolved in favor of the formal contract.

Helios A-Med reserves the right to modify product information, specifications, and availability at any time without prior notice. Customers are encouraged to verify all details with our sales team before placing orders.

3. Warranty & Support

Warranty coverage, terms, duration, and conditions are determined on a case-by-case basis. The specific warranty provisions applicable to your purchase must be explicitly detailed and confirmed in the official Proforma Invoice (PI) and formal sales contract.

Warranty Confirmation:

No warranty claim shall be recognized unless it is explicitly stated in the signed PI or sales contract. Customers must review and confirm all warranty details before contract execution. Different product categories and order volumes may have varying warranty policies.

For warranty inquiries, support requests, or claims, please contact our Global Inquiries team through the contact information provided on our website.

4. Intellectual Property Rights

All content on this website, including text, graphics, logos, images, videos, product designs, and digital assets, are the exclusive intellectual property of Helios A-Med or licensed partners. You may not reproduce, distribute, transmit, display, perform, publish, license, create derivative works from, or sell any content without explicit written permission from Helios A-Med.

Product Images & Visual Content:

All product photographs, images, and visual representations displayed on this website (including but not limited to Hospital Beds, Wheelchairs, Walkers, Anti-bedsore Solutions, and Medical Consumables) are the exclusive copyrighted property of Helios A-Med. These images are provided solely for informational and promotional purposes on this website.

Prohibited Uses: You are strictly prohibited from copying, downloading, saving, re-uploading, reproducing, or using these product images for any purpose without prior written consent from Helios A-Med, including but not limited to:

Commercial use, sales, or resale
Website or platform reproduction
Marketing or advertising materials
Social media distribution
Product catalog or brochure creation
Any form of modification or derivative work

Logo & Brand Identity:

The Helios A-Med logo, trademark, and all brand-related visual elements are registered intellectual property and are protected under international trademark and copyright law. Unauthorized use of our logo or brand identity is strictly prohibited. This includes using the logo in any context without explicit written authorization from Helios A-Med management.

Website Content & Written Materials:

All written content, text, product descriptions, technical documentation, marketing copy, and other textual materials on this website are the exclusive intellectual property of Helios A-Med. This includes product specifications, company information, service descriptions, and all promotional materials.

Permitted Use: You may view and read this content for personal, non-commercial purposes only. Any reproduction, republication, or distribution of our written content is strictly prohibited without explicit written permission from Helios A-Med.

⚠️ Legal Warning & Enforcement:

Any unauthorized use, reproduction, or commercial exploitation of Helios A-Med's intellectual property, product images, logos, or written content constitutes a violation of applicable copyright and intellectual property laws. Violators will be subject to legal action, including but not limited to:

Civil litigation and damages claims
Cease and desist orders
Account suspension or website takedown notices
Penalties as permitted under applicable law

For requests to use Helios A-Med's intellectual property, product images, logos, or content for any purpose, please contact our legal and marketing team at info@heliosamed.com. Written approval is required for all commercial, educational, or public use of our protected content.

5. Limitation of Liability

To the maximum extent permitted by law, Helios A-Med shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or our products, even if advised of the possibility of such damages. This includes, but is not limited to, loss of profits, data, or business interruption.

6. Governing Law & Jurisdiction

These Terms and Conditions, and all matters relating to your access and use of this website and services, shall be governed by and construed in accordance with the laws of the People's Republic of China, specifically the jurisdiction of Hangzhou, China, without regard to conflicts of law principles.

Legal Authority:

Both parties irrevocably consent to the exclusive jurisdiction and venue of the courts located in Hangzhou, China for the resolution of any disputes, claims, or controversies arising from or related to these Terms, your use of the website, or transactions with Helios A-Med.

7. Product Compliance & Certifications

Helios A-Med products comply with applicable international and regional medical device regulations, including but not limited to CE Mark certification (EU) and ISO 13485:2016 Quality Management System standards. However, regulatory compliance requirements vary by destination country and application. Customers are responsible for verifying that our products meet the regulatory requirements of their respective markets and intended use cases.

8. Amendment of Terms

Helios A-Med reserves the right to modify, update, or amend these Terms and Conditions at any time. Changes will be effective immediately upon posting to this website. Your continued use of the website following any modifications constitutes your acceptance of the updated Terms. We recommend reviewing these Terms periodically to stay informed of any changes.

9. Contact & Support

For questions regarding these Terms and Conditions, or for any other inquiries, please contact us:

Email: info@heliosamed.com

Headquarters: Hangzhou, China

Global Operations: Zhejiang | Jiangsu | Guangdong | Hebei, China

10. Entire Agreement

These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and Helios A-Med regarding your use of this website and access to our services. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full effect.